What is a NPS Survey?
NPS stands for Net Promotor Score. It is a standard question: How likely is it that you would recommend Hart IT to a friend or colleague? that a customer is asked to score between 0 & 10.
Promoters (score 9-10) will enthusiastically recommend you to others and help you grow
Passives (score 7-8) are satisfied customers but have reserves and might be open to using another company
Detractors (score 0-6) are unhappy customers who are likely to say negative things about your company to others and hinder growth
The NPS score is the % of promotors minus the % of detractors.