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We are passionate promotors of NPS Surveys
If you are not doing this in some form you are missing out on an amazing source of information from the people that know your business better than you do: your customers. By automating NPS surveys you are guaranteed to have a steady stream of live, highly actionable, and highly valuable data coming in.
Businesses that have successfully implemented and use a NPS survey to make their decisions grow faster and have happier customers and employees.
What is a NPS Survey?
NPS stands for Net Promotor Score. It is a standard question: How likely is it that you would recommend Hart IT to a friend or colleague? that a customer is asked to score between 0 & 10.
Promoters (score 9-10) will enthusiastically recommend you to others and help you grow
Passives (score 7-8) are satisfied customers but have reserves and might be open to using another company
Detractors (score 0-6) are unhappy customers who are likely to say negative things about your company to others and hinder growth
The NPS score is the % of promotors minus the % of detractors.