A dashboard designed to give an overall view of the company, touching on all areas by including KPIs for:
- Sales coming in (Marketing & Sales teams)
- Invoiced Sales (Sales, Operations, & Finance Teams)
- NPS Scores (Everyone! but especially the Customer Service & Operations Teams)
The NPS comments are a good way to keep the team engaged with the dashboard, as they are always different and often highly specific. Having the score and comments live are also a powerful motivator for keeping service levels high, and empower the team to proactively fix problems.